Albany Braces Covid-19 update as of 3/27/2020

This is an unprecedented time in our country’s history. The Covid-19 pandemic is having an impact on so many facets of our lives including your and your loved one’s orthodontic care. As we continue to navigate through many unique and evolving challenges we want you to know that Albany Braces is here for you! Unfortunately, current American Dental Association guidelines require us to limit care to emergency treatment only. As always, we are here for you 24/7. Please check our website for more details or call our office at 518-489-8377 for further instructions. We will contact you once we know we will be allowed to resume normal operations and continue your treatment. In the interim, we are evaluating various tele-dentistry platforms to allow us to communicate with you remotely if the need arises. If we do not have your email, now is the time to provide us with that information at albanybraces@albanybraces.com. We hope you are healthy and safe. Thank you for being an Albany Braces patient and the trust you place in us every day.

The Doctors and Staff at Albany Braces

 

To our Valued Patients and Local Community:

As you are aware Coronavirus (COVID-19) has been spreading around the globe and is currently increasing in our community. We are committed to do our part to mitigate the spread and want you to know we are here for our patients throughout this unprecedented and evolving situation.

As of now, the American Dental Association recommends dentists nationwide postpone elective procedures and concentrate only on emergency dental care: EFFECTIVE MARCH 17, 2020 ALL OFFICES WILL BE CLOSED UNTIL NOTIFIED OTHERWISE. This webpage is specifically dedicated to keeping you informed of our office procedures and practices during the COVID-19 outbreak.

Please keep in mind that the current Center of Disease Control information still suggests that this illness is generally mild except in vulnerable populations. Older people and people of all ages with underlying health conditions such as lung disease, heart disease, diabetes and the immunocompromised are at the greatest risk. We encourage you to learn more about the virus and stay up to date with current Center of Disease Control Recommendations at https://www.cdc.gov and New York State https://www.health.ny.gov/.

If you have or experience any of the following please contact your health care professional to get advice before contacting our office:

• You are having/have recently had ANY symptoms of fever, cough or shortness of breath

• You have or may have come in contact with someone with Coronavirus (COVID-19)

• You are under quarantine or have been asked to voluntarily self-quarantine

FURTHER GUIDANCE:

  1. WHAT CONSTITUTES AN ORTHODONTIC EMERGENCY?

In general, an orthodontic emergency is something that is causing pain and/or discomfort that needs prompt attention. Most breakage associated with fixed orthodontic appliances is considered a repair and can be addressed at your routine appointment. Further information can be found on our website: CLICK ON THE LINK on our home page “Wearing Braces” then go to “At Home Care Instructions”.

When in doubt, a doctor is always on call to address your questions and concerns.

  1. EMERGENCY APPOINTMENT PROTOCOLS:

All emergency appointments will be seen at our Albany location: 1004 Western Ave, Albany, NY 12203. Please call 518-489-8377 between 8AM and 5PM Monday -Friday. You can leave a message on the answering machine and someone will call you back as soon as possible to schedule your appointment. After hour emergency instructions are also available at this same number.

All efforts will be made to enforce CDC social distancing recommendations.

  1. RESCHEDULING YOUR CURRENT APPOINTMENT:

We will contact you to reschedule all cancelled appointments. Please do not call us. Thank you in advance for your patience.

  1. BILLING AND OTHER FINANCIAL QUESTIONS:

The financial office will be working limited hours and will do their best during this time to address your questions and facilitate payments. You can leave a message for the finance office at 518-489-8528 or email us at financial@albanybraces.com. Someone will get back to you within 72 hours. If you have not and would like to set up automatic payments, we will be happy to assist you with this matter. You can also access your online account at any time at www.albanybraces.com.  If you are having difficulty logging in, please contact us.

Additional FAQs

  1. Should I keep wearing my rubber bands?

Yes, continue wearing your elastics as instructed.  This will allow us to continue to make progress on your bite correction.  Keep an eye on the bite.  If you feel that the bite is overcorrecting, or that things just don’t look or feel right, contact us by email for guidance.  Send us pictures of the left, center, and right sides of the bite to help the doctor evaluate the fit of the teeth.    You can send the pictures to albanybraces@albanybraces.com and we will get back to you by the next day. 

  1. What should I do if I run out of rubber bands? 

Call the office if you are low or out of elastics.   Leave a message on the machine and we will mail you some to keep you going until your next appointment. 

  1. Should I continue turning the patient’s expanders?

Stop turning the expanders after the completion of the turning schedule given to you at the last appointment.  We will evaluate the space needs and bite at your next office visit and resume turning again at that time if additional space is needed.

  1. What do I do if I have spacers in place?

If you are comfortable removing them at home you can.  Make sure that you remove all of them.  If you are having trouble removing them yourself or are uncertain about removing them call the office and leave a message.  We will contact you to arrange to have the doctor remove them for you.

  1. Invisalign – What should I do if I’ve completed wearing the last aligner I have?

Continue using the aligner for 14 hours per day.  This will retain the teeth in their current position extend the longevity of the aligner.  If the last aligner breaks go back to the previous aligner in the sequence and wear that one for 14 hours per day.

  1. What should I do if my glued in retainer wire is loose or if I lose my removable retainer?

Unfortunately this will have to wait to be repaired or replaced at this time.  We are only seeing patients on an emergency basis who are in discomfort to comply with New York State guidelines for dental treatment.  Please leave a message on the office answering machine and we will call to schedule once we are cleared to see patients for routine care once again.

 

At this difficult time please know we are here for you and we will all get through this together. We are never stronger as a community than at these times. Please check back often as the information on this page will change as circumstances dictate.

Thank you for your patience and understanding.

Stay Healthy!

The Doctors and Staff at Albany Braces