Office Procedure Update 2/20/2022:
Please park in the parking lot when you get here and text the front desk with the patient’s name. The following numbers only serve as text lines and do not receive phone calls:
Albany – (518) 288-6052
Latham – (518) 288-5720
Delmar – (518) 288-6185
East Greenbush – (518) 288-6144
Clifton Park – (518) 288-6035
Please wait in your car until we are ready for you. You are now able to wait in the reception area during the appointment if you would like. Masks are no longer required to be worn in the office.
For the safely of our patients, their families and our staff we kindly ask that you reschedule your or your family member’s appointment if you have had a positive COVID test within the last 10 days, exposure to COVID within the last 10 days or have any symptoms that could be caused by COVID.
We look forward to seeing you!
-Doctors & Staff at Albany Braces, P.C.
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Our precautions have proven to be very effective in combating COVID-19. We have implemented new systems based on Centers for Disease Control, American Association of Orthodontists, and American Dental Association recommendations. Please fully read this so that you know what to expect and how your visit will work. This information is also included in email reminders for your convenience.
BEFORE YOU ARRIVE
Please have the patient brush and floss at home as our in office tooth brushing stations are not available for use at this time.
Everyone in the office must have a facemask on. If you have one bring it from home. This will allow us to preserve our limited mask supply for patient care. If you do not have a mask we will furnish you with one.
VISIT PROCEDURE
The first difference you will notice is that we are limiting the number of people in the office to comply with social distancing guidelines. When you arrive at the office please do not come in. Instead text the front desk from your vehicle at one of the following numbers depending on which location you are visiting and let them know that you are here and the patient’s name.
The phone numbers to text are:
Albany – (518) 288-6052
Latham – (518) 288-5720
Delmar – (518) 288-6185
East Greenbush – (518) 288-6144
Clifton Park – (518) 288-6035
Once a treatment chair is available we will text you to come in. Please have only the patient and one responsible party come in to the lobby. We do need a responsible party to accompany the patient into the office vestibule.
As you enter the building you will be greeted by a staff member at the door and directed to our Wellness Station. The patient’s temperature will be taken with a non-contact thermometer. The responsible party will be asked some health screening questions on behalf of the patient. If all is well, the patient will be asked to use hand sanitizer and be accompanied to the treatment chair by the technician. We ask that the responsible party return to the car while treatment is being performed to keep the least number of people in the office as possible. If you are uncomfortable with this or need special accommodations, it is very important that you contact us ahead of time so that we may make other arrangements.
Once treatment is complete we will have the patient text or call you. Please come back into the reception area and you will be given a summary of the visit and make your next appointment as usual.
FINANCIAL TRANSACTIONS
If you need to make a payment, please log-in to your online account or call the finance department at (518) 489-8528. If you do not have an online account the finance department can help you set one up. This will help to further reduce the number of people physically in the office.
CHANGES IN THE OFFICE AND THE STAFF APPEARANCE
You will notice that there are some significant differences in the office in an effort to protect our patients, families, and staff. Please let patients who may be nervous or concerned by the changes know what to expect ahead of time.
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The office has undergone an extensive deep cleaning and sanitizing
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All staff will be wearing masks throughout the office and face shields while providing care
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Plexiglass barriers are present at the front desk and in some patient treatment areas
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Reception area magazines and playroom toys have been removed
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Our toothbrush stations are closed
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Hospital grade HEPA filters will be deployed in each office
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Every staff member will go through a wellness screening, including having their temperature taken, before beginning work each day
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Our already robust infection control procedures have been updated with COVID-19 in mind and the staff has been given additional training
The health and safety of our patients and our staff is our first priority. We want to ensure you that we are working hard to protect everyone. If you have any questions or concerns prior to your visit please reach out to us by telephone or email so we can help put your mind at ease.
Sincerely,
The Doctors and Staff of Albany Braces
