Many of our procedures have changed to help keep our patients and staff safe.  We have implemented new systems based on Centers for Disease Control, American Association of Orthodontists, and American Dental Association recommendations.  Please fully read this so that you know what to expect and how your visit will work.  This information is also included in email reminders for your convenience.  

BEFORE YOU ARRIVE

Please have the patient brush and floss at home as our in office tooth brushing stations are not available for use at this time.

Everyone in the office must have a facemask on.  If you have one bring it from home.  This will allow us to preserve our limited mask supply for patient care.  If you do not have a mask we will furnish you with one.

VISIT PROCEDURE

The first difference you will notice is that we are limiting the number of people in the office to comply with social distancing guidelines.  When you arrive at the office please do not come in.  Instead text the front desk from your vehicle at one of the following numbers depending on which location you are visiting and let them know that you are here and the patient’s name.

The phone numbers to text are:

Albany – (518) 288-6052

Latham – (518) 288-5720

Delmar – (518) 288-6185

East Greenbush – (518) 288-6144

Clifton Park – (518) 288-6035

Once a treatment chair is available we will text you to come in.  Please have only the patient and one responsible party come to the lobby.  We do need a responsible party to accompany the patient into the office vestibule. 

As you enter the building you will be greeted by a staff member at the door and directed to our Wellness Station.  The patient’s temperature will be taken with a non-contact thermometer.  The responsible party will be asked some health screening questions on behalf of the patient.  We are following all guidance from New York State and you may be asked to reschedule your appointment if your recent travel is not exempt from the COVID-19 Travel Advisory.  If all is well, the patient will be asked to use hand sanitizer and be accompanied to the treatment chair by the technician.  We ask that the responsible party return to the car while treatment is being performed to keep the least number of people in the office as possible.  If you are uncomfortable with this or need special accommodations, it is very important that you contact us ahead of time so that we may make other arrangements.

Once treatment is complete we will have the patient text or call you.  Please come back into the reception area and you will be given a summary of the visit and make your next appointment as usual.

FINANCIAL TRANSACTIONS

If you need to make a payment, please log-in to your online account or call the finance department at (518) 489-8528. If you do not have an online account the finance department can help you set one up.  This will help to further reduce the number of people physically in the office.

CHANGES IN THE OFFICE AND THE STAFF APPEARANCE

You will notice that there are some significant differences in the office in an effort to protect our patients, families, and staff.  Please let patients who may be nervous or concerned by the changes know what to expect ahead of time.

  • The office has undergone an extensive deep cleaning and sanitizing

  • All staff will be wearing masks throughout the office and face shields while providing care

  • Plexiglass barriers are present at the front desk and in some patient treatment areas

  • Reception area magazines and playroom toys have been removed

  • Our toothbrush stations are closed

  • Hospital grade HEPA filters will be deployed in each office

  • Every staff member will go through a wellness screening, including having their  temperature taken, before beginning work each day

  • Our already robust infection control procedures have been updated with Covid-19 in mind and the staff has been given additional training

The health and safety of our patients and our staff is our first priority.  We want to ensure you that we are working hard to protect everyone as we finally get back to patient care.  If you have any questions or concerns prior to your visit please reach out to us by telephone or email so we can help put your mind at ease. 

We are looking forward to welcoming you back to the office and moving your orthodontic treatment forward.  It has been too long and we have missed you.

Sincerely,

The Doctors and Staff of Albany Braces